The Atlantic Oceanside is looking for a motivated individual to join team as a Hotel Reservations Agent. As the Hotel Reservations Agent, you will be responsible for answering, transferring, and assuring all telephone calls are handled quickly and efficiently. You will be expected to a positive and professional attitude and exceptional customer service when speaking with guests as well as other teammates and coworkers.
This is full-time, year round positionwith full benefits.
Professionally handle telephone calls (Excellent customer service and phone etiquette)
Careful attention to detail when conversing with guests on the phone and recording detailed notes regarding guest requests and needs.
Answer and transfer calls in a timely and courteous fashion
Communicate effectively with guests, vendors, other members of the team as well as external contacts.
Develop a relevant knowledge of properties served, as well as local attractions, business locations and points of interest (local knowledge a plus!).
Comply with guest privacy standards.
Maintain a clean and organized work environment.
Understand and adhere to individual properties brand and standards.
Hotel reservations, front desk, or related sales experience.
Ability to learn and adapt to change.
Proficiency with computers and technology.
Desire to act as ‘brand ambassador’ for Witham Family Hotels and represented properties.
Aptitude for strong knowledge of property amenities, services, and facilities.
Ability to work at a desk for long periods of time, perform essential job functions.
A professional and positive attitude in the work environment.
Availability including evenings, weekends, and holidays.
Experience / Education:
Prior customer service experience is preferred.
90 Day performance review, annual performance review, attendance, productivity, feedback from others, Guest Response scores, etc.