The Atlantic Oceanside is looking for a motivated individual to join team as a Hotel Reservations Agent. As the Hotel Reservations Agent, you will be responsible for answering, transferring, and assuring all telephone calls are handled quickly and efficiently. You will be expected to a positive and professional attitude and exceptional customer service when speaking with guests as well as other teammates and coworkers.
This is full-time, year round positionwith full benefits.
Job Responsibilities:
- Professionally handle telephone calls (Excellent customer service and phone etiquette)
- Careful attention to detail when conversing with guests on the phone and recording detailed notes regarding guest requests and needs.
- Answer and transfer calls in a timely and courteous fashion
- Communicate effectively with guests, vendors, other members of the team as well as external contacts.
- Develop a relevant knowledge of properties served, as well as local attractions, business locations and points of interest (local knowledge a plus!).
- Comply with guest privacy standards.
- Maintain a clean and organized work environment.
- Understand and adhere to individual properties brand and standards.
Skills Required:
- Hotel reservations, front desk, or related sales experience.
- Ability to learn and adapt to change.
- Proficiency with computers and technology.
- Desire to act as ‘brand ambassador’ for Witham Family Hotels and represented properties.
- Aptitude for strong knowledge of property amenities, services, and facilities.
- Ability to work at a desk for long periods of time, perform essential job functions.
- A professional and positive attitude in the work environment.
- Availability including evenings, weekends, and holidays.
Experience / Education:
Prior customer service experience is preferred.
Performance Measurement:
90 Day performance review, annual performance review, attendance, productivity, feedback from others, Guest Response scores, etc.