The Atlantic Oceanside Hotel and Event Center is seeking a full-time, year-round Assistant General Manager. An ideal candidate must display the ability to communicate effectively (verbally and in writing), listen, take initiative, work independently and in teams, and most importantly lead by example. This role focuses on mastering all hotel operations.

The ideal candidate must be able to exercise good judgement and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, they must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through. Flexibility in schedule is required to support a team that provides service 24 hours per day.

Job Duties:

  • Assist the General Manager in day to day operations.
  • Establish clearly defined goals for department heads.
  • Consistently ensure the property is clean and well-maintained.
  • Use technology effectively to maximize productivity and efficiency.
  • Embrace change, innovation, and creativity.
  • Support the hotel in achieving high performance levels in service and profitability.
  • Respond to guest concerns or complaints in a timely and courteous manner.
  • Support a culture that promotes high employee morale and performance.
  • Effectively coach, motivate, lead, and resolve employee concerns in a timely manner.
  • Give constructive feedback to employees.
  • Participate in interviews, help select and orient employees per Witham Family Hotels process and procedures.
  • Keep timely and accurate documentation via performance log, attendance records, and corrective action form.
  • Attend and participate in Department Manager meetings to foster open lines of communication.
  • Approve work schedules for individuals and teams.
  • Address problems and troubleshoot solutions.
  • Perform additional duties as assigned.

Flexibility Required:

  • Must be able to work flexible shifts as needs change based on volume of business.

Skills Required:

  • Solid leadership, decision making, and problem-solving skills.
  • Team-oriented focus
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
  • Ability to multi-task
  • Excellent organizational skills and attention to detail
  • Ability to work in a fast-paced environment
  • Proficient with Microsoft Office Suite
  • Ability to communicate efficiently and respectfully with others

Education and Experience:

  • 2 years of hotel experience or similar office experience
  • Management or Supervisory experience required

Physical Requirements:

  • Prolonged periods of standing and working throughout the property.

Additional Eligibility Qualifications:

  • Willingness to work outside the job description to assist as needed in other areas of the hotel.