The Atlantic Oceanside Hotel is looking for a Front Desk Agent to serve as our guests first point of contact by giving them a warm welcome and ensuring they have a comfortable stay. If you have a natural passion for delivering exceptional service, enjoy solving problems, and are comfortable using a computer to check guests in and out this may be the role for you. Prior hotel experience is not required, but a friendly and positive attitude is necessary. This position is full time year round.
Base Rate: $17 per hour or more based on experience.
Greet guests warmly, provide exceptional customer service, in person and on the telephone.
Maintain open and efficient communication with other departments.
Demonstrate commitment to hotel by professional appearance, respectful communication, and integrity.
Ensure balanced accounting functions, including cash banks, credit card processing and room charges.
Resolve customer issues in an efficient manner to maintain a high level of customer satisfaction.
Maintain a friendly, cheerful, and courteous demeanor.
Be a concierge by understanding hotel amenities and area activities in Bar Harbor and Acadia National Park.
Decision making using fair judgement.
Knowledge of Microsoft Office, including Word, Excel, and Outlook.
Effective communication, written and verbal.
Prolonged periods of standing and working at the front desk.
Must be able to lift to 30 pounds.
Must be able to work from 7am-3pm or 3pm-11pm, including weekends and holidays.
Required Education and Experience:
No specific education required.
Hotel experience or similar office experience preferred, but not required.
Additional Eligibility Qualifications
Willingness to work outside the job description to assist as needed in other areas of the hotel.